Thursday, March 01, 2007

「硬」是要你記得

「硬」是要你記得
動腦雜誌2007年2月號 第370輯 陳思穎
2007/3/1

什麼樣的行銷策略,讓樺達喉糖這個老品牌變年輕,並且在短時間內,成功打響「樺達硬喉糖」。這個新產品幕後的創意與行銷團隊,到底有什麼獨門心法?

一個品牌要成功,必須經過重重的考驗,全面性思考的行銷策略,更是不可或缺的一環。「樺達硬喉糖」為什麼能夠在短時間內,闖出一番天地,還榮獲2007年一月號管理雜誌,理想品牌的第一喉糖品牌。靠的是機緣巧合?還是許多人一起共同努力﹑堅持,所換來的甜美果實?

與「老」形象劃清界限

一提到樺達喉糖,相信第一個浮現在腦海中的畫面,是金色圓形的鋁盒包裝,裡面裝的是一顆顆,軟軟綠綠的三角圓錐形軟糖。雖然品牌知名度高,但老化的品牌形象,與軟糖的口感,都無法受到年輕人的青睞。

為了扭轉樺達喉糖的品牌形象,並拉近與年輕人的距離,年輕化的第一步,找來台灣的知名偶像王心凌代言,王心凌被譽為台灣的甜心教主,廣受年輕人歡迎,發片時的唱片銷售,常高居排行版的冠軍,人氣自然不在話下。

再加上樺達喉糖的首波宣傳期,正好與王心凌的發片期差不多,為了讓產品曝光效果更好,以及拉近和年輕人的距離,並具有高度的話題性,在這些策略思考下,請王心凌為樺達喉糖代言,就此拍板定案。

之後,葛蘭素史克(GSK)進行全面改造大工程,不僅推出「樺達硬喉糖」這個新產品,符合年輕人喜歡的口感,在外包裝﹑電視廣告,與戶外媒體的呈現上,都力求與年輕人喜歡的口味一致,充滿著趣味與創新。

關鍵時刻「硬」起來

為了要讓樺達硬喉糖,能夠迅速建立起品牌知名度,我是大衛副創意總監鄭淑芬表示,代言人的操作確實是捷徑,讓新產品迅速打開知名度。不過光有代言人是不夠的,還要有能吸引年輕人的廣告創意,當然產品訴求也必須強烈的被傳達。
而樺達硬喉糖這個產品,要傳遞的訴求很簡單,就是「硬」。葛蘭素史克行銷處長許惟掄談到,硬喉糖的主要行銷目標,就是要讓大家知道,樺達不再只有軟糖,現在硬喉糖來了。

所以廣告創意,也就開始由「硬」去延伸,但是光談「硬」似乎不夠,我是大衛業務總監游佳華,聊起當時創意發想的過程,基本上喉糖是具有功能性的,尤其在一些重要的時刻,會需要喉糖來舒緩喉嚨的不適。

於是「關鍵時刻」需要喉糖的消費者需求,就被找到了,接著我是大衛的廣告創意團隊,就開始發想與「關鍵時刻」﹑「硬」,這兩個元素有關的腳本。

為了測試市場反應,首先推出一支十秒的前導廣告(Teaser),運用的懸疑手法,演出王心凌被吸血鬼追,情急之下,用硬喉糖敲門求救,而喉糖「硬」到破門。接著再播出第二支廣告,演出王心凌快被吸血鬼追上的關鍵時刻,吃了樺達硬喉糖,拯救了自己。

果然,2005年1月廣告播出,到了3月樺達硬喉糖,立即躍居為喉糖的第一品牌,擠下佔據寶座已久的京都念慈菴。目前的市佔率,與京都念慈菴屬於伯仲之間,大致維持在第二名左右,不過這個產品已開始被年輕人所接受。

全方位發展「硬」的概念

為了要繼續讓消費者知道,有「樺達硬喉糖」這個產品,所有硬喉糖的宣傳方式,都必須延續「硬」這個概念,除此之外,還要突顯「破」的創意來增加消費者的注意。

我是大衛藝術指導江其駿強調,當時,在360°行銷策略的思考下,戶外媒體的宣傳方式,必須與電視廣告的畫面一致。

所以,戶外媒體的統一視覺,就是要有代言人王心凌與「硬」到破門的畫面,所以將樺達硬喉糖的長條型包裝,運用特別的「突出」方式來強化視覺效果,不僅傳遞出產品形象,還藉此增加消費者的注意力,與品牌記憶度。

用創意突破地形限制

不過,樺達硬喉糖的媒體創意,不僅僅這樣而已,傳立非電視(non-tv)購買副理林熲謀表示,一開始,我們知道樺達硬喉糖,希望呈現一種「硬與破」的感覺,本來是希望藉小巨蛋開幕,作一個破蛋而出的表現方式,但是後來礙於法規規定,無法執行。

在積極找點之後發現,台北京華城剛好有一個,從球體建築物中伸出的長型手扶梯,符合樺達硬喉糖「破」的視覺概念,於是這個戶外媒體廣告,因而誕生。

傳立媒體企畫副理龐世君認為,這個戶外廣告,不僅讓消費者印象深刻,還得到2006年M!dea Awards的戶外媒體類金獎。最主要是因為充分運用京華城手扶電梯,深入建築物的特殊地形,將品牌特性轉換成極有創意的戶外廣告。

360°執行不易

許惟掄認為,整個樺達硬喉糖的行銷活動,基本上希望全方位的落實360°的行銷概念,但整個行銷活動,從頭到尾都面臨許多挑戰。

電視廣告要考量的,必須是可以吸引年輕人注意,以及品牌訊息清楚與簡單;而戶外媒體雖然是延伸相同的概念,但在材質﹑地點與法規的規範下,仍有許多限制必須突破。

另外,在媒體購買上,也必須考量到預算與效益,傳立電視購買副理藍世清談到,樺達硬喉糖的媒體預算不多,但要在預算有限的情況下,達到一定的廣告效益,媒體的選擇與購買相對就變得很重要。

首先要先找到訴求的消費者都看哪些節目,另外,運用GSK系列產品的廣告,與媒體進行團體戰的談判,以量制價的媒體購買策略,對於預算不多的品牌,會有助於買到好的時段。

另外,公關策略的操作,以及一些大大小小的行銷活動,例如派樣﹑記者會等等,都必須在策略的最源頭就被考量進去,才能將360°行銷策略整合在一起,避免產生鬆散﹑各做各的情況。

廣告主是核心領導者

許惟掄強調要執行360°的行銷策略,廣告主與各個代理商,都必須從頭到尾參與到底,不論是在一開始的策略發想過程,還是在後端的執行過程,廣告主﹑廣告代理商﹑媒體服務公司﹑公關代理商,都必須相當密切的開會討論。

在品牌行銷策略中,廣告主扮演的角色,應該是核心的領導者,要顧及很多層面,以及不同媒體創意的表現與發展,必須將執行的單位,整合在一起,尤其不可忽略,不論運用哪種形式的行銷方式,都要能傳達出一致的品牌訊息與特性。
另外,在執行的過程中,也要有所取捨,抓住主要的訴求對象,針對他們的特

性,規劃媒體的運用,才能將有限的資源,作最有效的分配。

鄭淑芬表示,廣告主在領導代理商時,品牌訴求與行銷目的,要愈簡單﹑清楚愈
好。龐世君也強調,廣告主愈了解自身的需求,代理商在執行上,就會愈有方向。

因此,一個成功的行銷案例,在媒體與創意的呈現上,可以多樣化與創新,但是所有創意的呈現,都必須回歸到,最簡單﹑清楚﹑與純粹的一致性訊息,讓360°的行銷策略,全面性包圍一個唯一的概念,以樺達硬喉糖為例,那就是「硬」。

更多內容請見本期動腦雜誌

A New Puritanism?A response to "The New Politics of Consumption"


A New Puritanism?A response to "The New Politics of Consumption"
by Juliet Schor

Craig J. Thompson

JULIET SCHOR rightly chastises conventional economic theory for its narrow, rationalistic understanding of consumer preferences. As an alternative, she sketches a sociological model of consumption, in which consumers go in for upscale-emulation and endlessly ratchet up their competitive consumption.

Schor's "status game" analysis conveys important insights and is an improvement over the economistic alternative. But applause does not foster discussion, so I propose here to focus on two related points of disagreement: first, Schor is insufficiently attentive to the cultural complexity of consumption; second, her critique of consumption resonates with a puritanical moralism that demonizes consumption as a source of enervation and irrational excess.

1. Culture and Consumption. An extensive body of consumer studies has documented that many central aspects of both personal and collective identity are created, maintained, and transformed through consumption.1 Personal enrichment and communal affiliation do not exist outside of consumption or necessarily in opposition to it. The status game critique of consuption is most compelling when one accepts the romantic view that individuals harbor an authentic self that can only be distorted by the seductions of consumer culture. It is less compelling when identity is taken to be socially constructed. From this perspective, consumer culture provides symbolic tools for constructing and re-constructing identity through self-defining leisure practices. (Am I, for example, a runner, couch potato, classical pianist, foreign film aficionado, or perhaps some combination?) Consumption also links individuals together. On a small scale, consider the social bonds enacted through the ritual sharing of a meal or gift exchange. On larger scale, think of youth-oriented "rave" cultures, Harley-Davidson enthusiasts, or the virtual communities coalescing around popular culture entertainment (e.g. the resurgent Star Wars community). Accordingly, an effective politics of consumption must move beyond a critique of materialism and address the deep connections between personal and communal identity and consumption practices.

For Schor the conspicuous act of materially "keeping up with the Joneses" is the linchpin of contemporary consumption. But this formulation is in some ways behind the postmodern times. Consumers are already pursuing an improved quality of life rather than greater quantity of stuff, and consumer culture is right there selling "it" to them with great skill and alacrity. Whether in the form of travel or museum patronage, self-enriching leisure activities are fundamentally embedded in marketing techniques and the exigencies of consumer culture. Furthermore, nothing is more heavily marketed than spiritual development: the "new age" industry, the mass-marketed quasi-Eastern mysticism espoused by Deepak Chopra, and religious experience (marketing is not just for televangelism any more) are just a few of the "spiritual goods" available on the market. Indeed, postmodern consumer culture has been characterized as a post-materialist "economy of signs," in which self-enhancement and even spiritual epiphany are dominant consumer motivations. Of course, material goods still carry much symbolic currency, but consumption practices that enable individuals to create a "mindful," "centered," "authentic" identity, immune to "other-directed" pressures, are now important markers of social status. An effective politics of consumption must address this essential element of postmodern consumer culture.

Reducing consumption to an unreflective, Veblenesque status game also elides the role of consumption in negotiating political and cultural ideas and sensibilities. Thus, consider the role of popular culture as a domain of expression and protest for those on the socio-economic margins and other countercultural groups2: Chuck D said that rap music is the "black CNN." Yes, these expressions of cultural resistance have been routinely coopted by the market.3 Still, consumer culture gives expression to a multitude of meanings, values, and social interests. And even when these countercultural motifs enter the mainstream, they carry the potential for subtle forms of social change. Once-marginal ideas about environmentalism and naturalism, for example, have fostered an increasingly critical stance toward a status-chasing, materialistic lifestyle and the "depthless" world of mass-produced goods, glamorizing advertising pitches, home shopping networks, and dizzyingly garish shopping malls.

2. Puritanism. Veblen is usually credited with the original insight into the dire consequences of conspicuous consumption. But his oh-so-seminal account tapped into a broader range of fin-de-siecle anxieties about the detrimental effects of modern civilization upon masculinity. The Victorian "cult of domesticity"-which fostered the cultural link between consumption and femininity-was widely criticized as emasculating, and thus threatening the moral fiber (as well as the bodies) of the next generation of patriarchs. The contemporary manifestation of this historical legacy is the view of consumption as a wanton and scandalously profane activity that impedes the attainment of a higher moral-spiritual plane. If real, deep, genuine, higher human needs could triumph over artificial consumer desires, "the good society" would lie within reach.

What's the problem with this despairingly disparaging view of consumption? For starters, consumer culture has been uniquely attuned to the social positions of women and their culturally constructed feminist aesthetic.4 The moral critique of consumerism has an inescapably patriarchal background: it is steeped in a phobia of feminization and an infatuation with Puritanical asceticism. It effects a rejection of the sensual and emotive aspects of human experience and an extreme suspicion of "unproductive" pleasures.

Consumption is dangerous precisely because it resists this rationalized, puritanical, patriarchal construction of the perfect society. That actual consumer behavior does not correspond even a little bit to the "rational man" model so lionized by conventional economists is not just a theoretical oversight but the very point. Consumer behavior has always been an inexplicable misbehavior for those who envision a rational social order: it is too emotive, irrational, and impelled by desires for pleasure and baroque excess-"why can't a consumer be more like a rational man?"

Rather than extolling the middle-class to "resist" the seductive enticements of the market-place and consume more autonomously and rationally, perhaps we should abandon this self-disciplining, rationalist discourse altogether. Such abandonment need not lead to an even greater preoccupation with consumption. An irony not to be overlooked is that this pervasive moralistic critique of consumption has been the historical concomitant to the explosive increase in materialism. Perhaps the never-ending cycle of work-spend and the ceaseless quest for "new things" has less to do with a desire to "keep up with the Joneses" than a deeply internalized inhibition against pleasure.5
So, perhaps a radical politics of consumption should argue for getting more pleasure out of consumption, rather than repackaging the age-old admonition that individuals seek "true" fulfillment by escaping the flesh, or mortifying it. Schor makes the cogent point that everyone in the advertising industry knows that consumers are not rational, utility maximizers. They also know that "sex sells." Though it is tempting to say that it sells "despite our puritanical view of sexuality," the truth may be that it sells "because of our puritanical view of sexuality." Could it be that insatiable materialistic desires and the undeniable ecological dangers posed by overconsumption are equally dependent on a Puritanical rendering of consumer pleasure as a moral danger-and therefore as worthy of our devotion?n